We offer several levels of delivery service and we will make every effort to make sure deliveries are made within the specified time frame as per the chosen delivery type. **Please note and take into consideration when ordering that weekends and Bank holidays are classed as non working days**
CHARGES FOR POSTAGE AND PACKAGING
Orders under £30 – UK ONLY
| Royal Mail Tracked 48 | Aims to deliver your items within 2 working days once dispatched* | £2.95 |
| Royal Mail Tracked 24 | Aims to deliver your item within 1 working day once dispatched* | 4.95 |
Europe and the Rest of the World
| Europe – Standard | £8.95 |
| Europe – Tracked and Signed | £12.95 |
| Rest of the World – Standard | £9.95 |
| Rest of the World – Tracked and Signed | £18.95 |
Please be aware that customers are responsible for all custom and duty charges.
Please note that all Royal Mail deliveries will have proof of postage.
Please note that a courier service can be arranged for any order. We will be able to advise on costs and estimated delivery times once orders are placed by email info@wisterialondon.com
Unfortunately, it is not possible to make any amendments to your order once your order has been placed.
Shipping via Royal Mail means that we are subject to their Terms and Conditions, to which a copy of their T&C’s can be found here. We advise that you read these carefully before placing your order.
We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control. Wisteria London Ltd shall have no liability for any failure to deliver goods, any delays in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond reasonable control: riots, fires, acts of God, drought, war or legislation.
Wisteria London LTD will not be held responsible for any items that are lost via Royal Mail delivery service. Once your order has been dispatched it will be in the care of Royal Mail. Wisteria London LTD will obtain a proof of postage on all Royal Mail deliveries.
We do ask that you wait the allocated time frame before querying where your order is as we use a Royal Mail delivery service that does not allow us to track your order (unless a tracked service has been selected. We will also provide the tracking number for the tracked service.) Royal Mail will only investigate a query once the delivery time scale has passed. We will however keep you informed throughout the delivery process and email you (providing an email has been entered at time of ordering) confirming once the parcel has been dispatched. Once dispatched, the order will be in the care of Royal Mail.
By placing your order you are agreeing to the above Terms and Conditions as set out by Wisteria London LTD.
RETURNS POLICY
Any items ordered from the Wisteria London Ltd website can be returned unworn for a full refund within a 14 day period starting from the date of delivery.
Please note due to hygiene reasons and in compliance with EU regulations we cannot accept the return of earrings unless faulty.
Assuming that our returns policy has been adhered to returned goods will be credited within 7-10 days of receiving them.
Shipping costs will not be refunded unless the item is faulty. You will be responsible for the costs of returning the item(s) and we suggest that you use a reputable and secure delivery service and retain proof of postage. A refund will only be issued once the returned items have been received back to our warehouse. You will have to provide proof of purchase from Wisteria London Ltd in order to receive a refund.
Please return your unworn item(s) along with all packaging to the following address:
Wisteria London Ltd
C/O Alpha Global Logistics
135B Edinburgh Avenue
Slough
Berkshire
SL1 4SS