Welcome to Wisteria London Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wisteria London’s relationship with you in relation to this website and your purchases. At no point are your statutory rights affected.
The term Wisteria London Ltd/Wisteria London or ‘us’ or ‘we’ refers to the owner of the website wisterialondon.com which is wholly owned by Wisteria London. The term ‘you’ or ‘yours’ refers to the user or viewer of our website.
Wisteria London Ltd is a company registered in England under company number 10479513. Our UK VAT number is 286436274. Our email address is info@wisterialondon.com
ONLINE ORDERS
Payment in whole by credit card, debit card or PayPal is required before dispatch of goods.
Once payment has been received by Wisteria London Ltd we will confirm that your order has been accepted by sending a confirmation email to you at the email address provided in your online order form. This email is a confirmation that we have received your order.
All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Wisteria London Ltd will be completed when the goods have been dispatched.
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not satisfy our quality standards and is withdrawn or if there is an error in pricing or content. We may also refuse to process or accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expense arising from not accepting your order and we have no liability to you by way of compensation other than to refund the amount paid for the goods in question.
PAYMENT DETAILS
We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard and PayPal.
PRICING
Whilst we try and ensure that all details, descriptions and prices which appear on the website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.
All prices on the Wisteria London website are shown in GBP (Pounds Sterling) and are inclusive of VAT. For customers purchasing outside of the UK currency fluctuations and credit card charges may affect the amount billed on your credit card. Please note that you will be liable for import duties in the usual way and your local customs office will be able to help you with this.
All invoices for Wisteria London Ltd will be invoiced in GBP (Pound Sterling)
Please note that prices listed on the site or in any printed publications are correct at the time of publishing and we reserve the right to amend these without prior notification.
PROMOTIONAL CODES
We may from time to time offer promotional discount codes. Promotional codes may only be applied to purchases of full price items and cannot be used in conjunction with any other offer, sale or discount.
If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and the discount cannot be applied retrospectively. Additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid to your order or that has expired.
Newsletter Sign Up Promotional Code
We offer all our new sign ups to our newsletter 10% off their first order. Please note that this code is valid for one purchase per person per transaction only. You will receive your code via email once your subscription to our newsletter has been confirmed. Please apply your voucher code during the online checkout process. The discount cannot be applied retrospectively and cannot be used in conjunction with any other offers. We reserve the right to decline to accept any voucher code that is invalid or that has expired.
SHIPPING
We offer several levels of delivery service and we will make every effort to make sure deliveries are made within the specified time frame as per the chosen delivery type. **Please note and take into consideration when ordering that weekends and Bank holidays are classed as non working days**
CHARGES FOR POSTAGE AND PACKAGING
Orders UK ONLY
| Royal Mail Tracked 48 | Aims to deliver your item within 2 working days once dispatched* | £2.95 |
| Royal Mail Tracked 24 | Aims to deliver your item within 1 working day once dispatched* | £4.95 |
Europe and the Rest of the World
**We have had to temporarily suspend our Royal Mail International Delivery due to the recent Royal Mail cyber attack. Any orders placed up until 11th January 2023 have been dispatched but please note there will be delays. We are sorry for any inconvenience this may cause.**
| Europe – Standard | £8.95 |
| Europe – Tracked and Signed | £12.95 |
| Rest of the World – Standard | £9.95 |
| Rest of the World – Tracked and Signed | £18.95 |
Please be aware that customers are responsible for all custom and duty charges.
Please note all Royal Mail deliveries will have proof of postage
Please note that a courier service can be arranged for any order. We will be able to advise on costs and estimated delivery times once orders are placed by email to info@wisterialondon.com
Unfortunately, it is not possible to make any amendments to your order once your order has been placed.
Shipping via Royal Mail means that we are subject to their Terms and Conditions, to which a copy of their T&C’s can be found here. We advise that you read these carefully before placing your order.
We aim to deliver parcels within the time frames specified on our site, however, there are times when delays may occur which are beyond our control. Wisteria London Ltd shall have no liability for any failure to deliver goods, any delays in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond reasonable control: riots, fires, acts of God, drought, war or legislation.
Wisteria London Ltd will not be held responsible for any items that are lost via Royal Mail delivery service. Once your order has been dispatched it will be in the care of Royal Mail. Wisteria London Ltd will obtain a proof of postage on all Royal Mail deliveries.
We do ask that you wait the allocated time frame before querying where your order is as we use a Royal Mail delivery service that does not allow us to track your order. Royal Mail will only investigate a query once the delivery time scale has passed(unless a tracked service has been selected. We will also provide the tracking number for the tracked service.) We will however keep you informed throughout the delivery process and email you (providing an email has been entered at time of ordering) confirming once the parcel has been dispatched. Once dispatched, the order will be in the care of Royal Mail.
By placing your order you are agreeing to the above Terms and Conditions as set out by Wisteria London Ltd.
RETURNS AND CANCELLATION PERIOD
Any items ordered from the Wisteria London Ltd website can be returned unworn for a full refund within a 14 day period starting from the date of delivery for UK orders only. International customers can return items up to 28 days starting from date of delivery.
Please note due to hygiene reasons and in compliance with EU regulations we cannot accept the return of earrings unless faulty.
Assuming that our returns policy has been adhered to, returned goods will be credited within 7-10 days of receiving them.
Shipping costs will not be refunded unless the item is faulty. You will be responsible for the cost of returning the item(s) and are responsible for the items until they reach us. We suggest that you use a reputable and secure delivery service and retain proof of postage. A refund will only be issued once the returned items have been received back to our warehouse. You will have to provide proof of purchase from Wisteria London Ltd in order to receive a refund.
Please return your unworn item(s) along with all packaging to the following address:
Wisteria London Ltd
C/O Alpha Global Logistics
135B Edinburgh Avenue
Slough
Berkshire
SL1 4SW
Cancellation Period
As one of your statutory rights you the consumer have the right to cancel your order within 14 days of receiving your purchase (subject to the exemptions stated below)
We kindly ask customers who wish to exercise this right of cancelling their order to return the goods unused in the original packaging with all user tags. You should keep evidence of having given notice of cancellation such as an email receipt.
To cancel your contract you must notify us of your decision by email to info@wisterialondon.com using the subject header ‘Cancellation’ and supplying your order number and address.
Returned items must be in their original packaging in the condition in which they were received. Wisteria London will not accept the return of any item that has been worn. Shipping costs are not refunded unless the item is faulty. You will be responsible for the cost of returning the item(s) and we suggest that you use a secure delivery service that requires a signature for proof of receipt. A refund will only be issued once the returned items have been received back to our warehouse. You will have to provide your proof of purchase from Wisteria London in order to receive a refund.
If you receive an incorrect order we will refund your payment in full including your return carriage. Please contact us in the first instance at info@wisterialondon.com and we will either arrange collection or instruct how to return the goods.
If you receive an item that has been damaged or that is incorrect please email us within 14 days of receipt detailing your order number and a description of the fault/incorrect item(s) to info@wisterialondon.com.
EXCHANGES
We don’t currently offer an exchange service so please return your order using the above instructions and reorder the correct item(s) separately.
If in doubt about any aspect of our returns policy please email us at info@wisterialondon.com
FEEDBACK AND COMPLAINTS
We welcome any form of feedback to help us improve the service we offer our customers. If you have a complaint regarding any aspect of Wisteria London please contact us at info@wisterialondon.com. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will in most cases be able to resolve this within 14 days.
LINKS TO OTHER WEBSITES AND SERVICES
The website may contain links to other websites which are not under the control, nor maintained by Wisteria London Ltd. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
LIMITATION OF LIABILITY
Wisteria London Ltd shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free but are reliant on our web server. Therefore the online shopping service is provided on an ‘as is’ ‘as available’ basis.
Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representation of facts. No warranty is given to the accuracy of any information given.
Wisteria London Ltd is not liable for any allergies or accidents caused by the products we sell.
PRIVACY POLICY
Your privacy is of the highest importance to us and we promise to never release your personal details to any outside company for mailing or marketing purposes.
When shopping with us we will collect information from you for two reasons: firstly to ensure the smooth delivery of your order and secondly to provide you with the best possible service.
The type of information we will collect about you includes:
*Your Name *Address *Delivery Address *Phone Number *Email Address
(Collectively ‘Your Personal Data)
Where you purchase a product we will collect your payment details including but not limited too:
* Credit/Debit Card Number *Expiry Date *Security Code
Please note that Wisteria London Ltd takes appropriate measures to ensure that any personal data is kept secure and is only kept for as long as is necessary for the purpose which it is used. Any information that you hand over to Wisteria London Ltd reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. You can see when you’re on a secure page as the address in your browser will begin with https:// instead of http://
Wisteria London Ltd does not store any credit card information
How we use your information
When you input your information into the website, we store it securely and might use it for the following reasons:
- Helping to process your order
- Providing admin support for your account
- Helping with enquiries
- Crime and fraud prevention (when we might share it with police or authorities if required by law)
- Marketing (subject to your account preference, which you can change in ‘My Account’ or alternatively click on the ‘Unsubscribe’ link in your emails. You can also contact the team at info@wisterialondon.com advising us of your intention to be removed from our marketing database.)
Automatically Recorded Information
When you access the Wisteria London Ltd website, general non-personal information (internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically. This information is used to gauge our websites appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.
Changes to our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section on our website. Please review it occasionally to remain informed and updated.
INTELLECTUAL PROPERTY
Wisteria London Ltd is the owner of www.wisterialondon.com. All site content including the Wisteria London logo, photographs and designs (except third party links) are the property of Wisteria London Ltd. Copying and use of the above listed materials to any other server, location or support publication or reproduction or distribution is expressly prohibited without permission.
The content of this website is and remains the intellectual property of Wisteria London Ltd.
COMPETITIONS
From time to time Wisteria London Ltd may run competitions through their social media sites or newsletters. Please note that:
- The prize is non-refundable and non-transferable
- Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
- There is no cash alternative for any prizes
- The competition closes on the date outlined on advertised competition
- Entry into the competition will be deemed as acceptance of these terms and conditions
- Winner will be notified by email